Getting Started with Mobile

The Omnixi mobile app gives you on-the-go access to your telecoms account — check your services, raise support tickets, view invoices, and chat with the AI assistant, all from your phone.

Download the app

iPhone (iOS)

1. Open the App Store on your iPhone
2. Search for Omnixi
3. Tap Get to download and install
4. Once installed, tap Open or find the Omnixi icon on your home screen

Android

1. Open Google Play on your Android device
2. Search for Omnixi
3. Tap Install
4. Once installed, tap Open or find the Omnixi icon in your app drawer

Note

The app requires iOS 16 or Android 10 or later. If you don’t see the app in your store, check that your device meets these requirements.

Logging in

When you open the app for the first time, you’ll be taken to the login screen.

1. Enter your email address — use the same email you use for the Omnixi Portal
2. Enter your password — this is your Portal password
3. Tap Sign In

If you’ve forgotten your password, tap Forgot password? and we’ll send you a reset link.

Tip

Your mobile app login is the same as your Portal login. If you already have a Portal account, use those credentials — there’s no separate registration needed.

Setting up biometric login

After your first successful login, the app will ask if you’d like to use Face ID or Touch ID (fingerprint) for quicker access in future.

• Tap Enable to turn on biometric login
• Tap Not now to skip — you can always enable it later in More → Settings

Once enabled, the next time you open the app you’ll be asked to authenticate with your face or fingerprint instead of typing your password.

Setting up push notifications

Push notifications keep you informed when something important happens — a ticket update, a new invoice, or a service alert.

When you first log in, the app will ask for permission to send you notifications.

iPhone (iOS)

1. When the permission prompt appears, tap Allow
2. If you tapped Don’t Allow by mistake, go to your iPhone Settings → Omnixi → Notifications and turn them on

Android

1. When the permission prompt appears, tap Allow
2. If you dismissed it, go to your Android Settings → Apps → Omnixi → Notifications and enable them

You can control which types of notifications you receive in More → Settings → Notifications. See Notifications for details on what each type covers.

Finding your way around

The app is organised into five tabs at the bottom of the screen:

Tab	What you’ll find
Home	Dashboard with your account summary, key stats, and recent activity
Services	All your lines, SIMs, and other services
Tickets	Your support tickets — view, reply, and raise new ones
Orders	Track orders you’ve placed and place new ones
More	Billing, contracts, usage, AI assistant, notifications, and settings

Mobile vs the Portal

The mobile app is designed for quick, on-the-go tasks. The full Portal at portal.omnixi.app has additional capabilities for managing your account.

Feature	Mobile app	Portal
Dashboard summary	✓	✓
View services	✓	✓
Raise and reply to tickets	✓	✓
Place orders	✓	✓
View invoices and billing	✓	✓
AI assistant	✓	✓
Usage records	✓	✓
Contracts	✓	✓
Documents	✓	✓
Push notifications	✓	—
Biometric login	✓	—
Quick actions (3D Touch)	✓	—
Voice input for AI	✓	—
Manage users and roles	—	✓
Approval policies	—	✓
Cost centres	—	✓
Scheduled reports	—	✓
Department reports	—	✓
Command palette (Cmd+K)	—	✓

For tasks like inviting new users, setting up approval policies, or configuring cost centres, use the Portal on a desktop browser.

Next steps

• Explore what you can do on mobile — see Mobile Features
• Browse your services under the Services tab
• Try the AI Assistant under More → AI Assistant