Usage Data
The Usage page shows detailed records of your voice calls, SMS messages, and data usage across all your mobile and SIM services. You’ll find it in the sidebar under Usage.
Viewing your usage
Section titled “Viewing your usage”When you open the Usage page, you’ll see:
- Summary bar chart — totals per service type for the selected period. Voice is shown in minutes, data in GB, and SMS/MMS as a count
- Per-service stat cards — quick totals for each service type
- Records table — a detailed, paginated list of individual usage records
Filtering
Section titled “Filtering”Use the filters at the top of the page to narrow down what you see:
| Filter | What it does |
|---|---|
| Date range | Select a start and end date. Defaults to the last 30 days |
| Service type | Filter by voice, SMS, data, MMS, or other |
| Asset | Select a specific phone number or SIM to see only its records |
| Cost centre | When cost centres are configured, filter usage by department or team |
Filters update the summary chart, stat cards, and records table together so everything stays in sync.
Records table
Section titled “Records table”The records table shows one row per usage event. Each row includes:
| Column | What it shows |
|---|---|
| Time | Date and time of the call, message, or data session |
| Number (CLI) | The phone number or SIM that generated the usage |
| Destination | The number called or messaged, or “Data” for data sessions |
| Type | Voice, SMS, data, or MMS |
| Direction | Inbound or outbound |
| Duration | Call length (voice only) |
| Data | Data transferred in KB, MB, or GB (data sessions only) |
| Charge band | The tariff band the usage was rated against |
Records are paginated at 50 per page. Use the page controls at the bottom to navigate.
Understanding your usage trends
Section titled “Understanding your usage trends”Summary chart
Section titled “Summary chart”The bar chart at the top gives you an instant view of how your usage breaks down by type. This is useful for spotting whether voice, data, or messaging dominates your spend.
Per-service stat cards
Section titled “Per-service stat cards”Below the chart, stat cards show totals for the selected date range:
- Voice — total minutes across all lines
- Data — total data transferred
- SMS — total messages sent and received
- MMS — total multimedia messages
Asset-level usage
Section titled “Asset-level usage”To see usage for a single phone number or SIM:
- Use the Asset filter at the top of the Usage page, or
- Go to My Services, open an asset, and click the View Usage quick action
On the asset detail page, you’ll also find allowance gauges showing how much of each allowance (voice, data, SMS) has been used. The gauges use colour coding:
- Green — well within allowance
- Amber — approaching the limit
- Red — at or over the allowance
Usage narrative
Section titled “Usage narrative”The dashboard includes a usage narrative — an AI-generated summary of last month’s usage in plain English. This explains your overall patterns and highlights anything notable, like a spike in data usage or an unusual number of international calls.
Usage alerts
Section titled “Usage alerts”Usage alerts let you set thresholds so you’re notified before costs get out of hand. Alerts are configured in Settings → Usage Alerts (admin only).
Setting up an alert
Section titled “Setting up an alert”Each alert rule has the following options:
| Setting | Description |
|---|---|
| Name | A label for the alert (e.g. “Data overage warning”) |
| Type | The kind of usage to monitor |
| Metric | What to measure (e.g. data volume, call minutes, total cost) |
| Threshold | The value that triggers the alert |
| Scope | Apply to all services, a specific cost centre, or selected assets |
| Severity | Warning or error — controls how prominently the alert appears |
| Channels | How you’ll be notified (email, in-app notification) |
| Cooldown | Minimum time between repeat alerts for the same rule |
| Recipients | Who receives the notification |
You can create up to 20 alert rules.
How alerts work
Section titled “How alerts work”When a threshold is breached:
- A notification is sent to the configured recipients via the chosen channels
- A threshold breach banner appears on the affected asset’s detail page, colour-coded amber (warning) or red (error)
- The alert is logged in the alert history section within Settings → Usage Alerts
Viewing alert history
Section titled “Viewing alert history”In Settings → Usage Alerts, scroll down to see the alert history. This shows every time an alert was triggered, which rule fired, and which asset or cost centre was affected.
Exporting usage data
Section titled “Exporting usage data”Click the CSV export button to download the current page of usage records as a spreadsheet. The export includes:
- Date and time
- Service (phone number)
- Called number / destination
- Type (voice, SMS, data, MMS)
- Direction
- Duration
- Data volume
- Cost
Common questions
Section titled “Common questions”How far back can I see usage data? Usage records are available for up to two years. Use the date range filter to look back at older periods.
Why don’t I see any records for a line? Usage records appear after they’ve been processed, which typically happens within a few hours. If a line is brand new, records will start appearing after the first calls or data sessions are made.
Can I see the cost of each call or data session? The records table shows the charge band (tariff category) for each record. For the total cost impact, check the invoice breakdown on the Billing page — usage charges are itemised there.
What’s the difference between the Usage page and the billing line items? The Usage page shows individual call, message, and data records (CDRs). The billing page shows the aggregated charges on your invoices. Think of usage as the raw activity log, and billing as the resulting charges.
Can I dispute a usage record? If you believe a record is incorrect, raise a support ticket. Go to Support → New Ticket, select the “Billing” category, and include the date, phone number, and details of the record in question.
Who can see usage data? All portal contacts (admin, manager, and user) can access the Usage page. Standard users see only usage for assets assigned to them; admin and manager contacts see usage across the full estate.